Consumer Complaint Confirmation
Thank you for contacting Federal Reserve Consumer Help. This message confirms that you have successfully submitted your complaint with the Federal Reserve System. Your complaint was submitted on December 05, 2014 at 2:26 PM.We will determine the appropriate federal regulator to address your complaint and forward your complaint to that regulator for investigation. Within 15 business days, we will send you a written acknowledgement that will tell you the federal regulator to which your complaint was sent and contact information for that regulator. If the Federal Reserve will investigate your complaint, you should receive a response from the Reserve Bank handling your complaint within 60 days after the Reserve Bank's receives your complaint.
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Your Information
Austin Manter
Institution Information
: Chase Bank
Checking Business
Deerfield Beach, FL
United States
info@chase.com
Complaint
To
whom this may concern;
We are requesting a formal investigation by your company for an
unauthorized withdrawl from our account for $1850.00 dollars on November
7th 2014. Your bank has no explanation on how a quick pay request, from
an external account, was processed, pending, and then eventually
cleared and paid to our account. And then following 17 days after
clearing, it was magically returned to the paying external bank.
Chase Bank Branch Manager called in to your quick pay department as we
waited for over an hour and a half to hear that, "The sending back,
following the funds clearing, requested the funds back, so we sent it to
them." That sounds like a fraudulent dispute if you ask my
organization.
Your company never
Notified your customer. Blu Stype Cor
Requested an explanation prior to RIPPING the funds out of my
account and sending it back to the paying bank.
Identifying the reason for the funds LEAVING my account by calling
customer service, speaking to business banking representative, or
speaking to a representative in the Office of the President.
The Federal Reserve's rules governing pre-authorized transfers part of
Regulation E needs to be investigated and customers need to take a
stand. If you have unauthorized quick pay charges or withdrawls out of
your account sign our petition.
Resolve
this complaint by crediting my account the funds you tore out of our
account and all fee(s) in relation to this unexplainable situation.